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Support

From technical assistance to compliance training

Our global support centers in Switzerland, Slovenia, Hong Kong and South Africa are your reliable partners for fast and effective support. Our dedicated team of compliance and IT experts is always on hand with expertise and advice to meet your needs. We ensure that you receive the best possible service. We are here to support your success and provide you the highest level of customer satisfaction.

Basic support services

Along with your MCO Pythagoras solution, you will receive our basic service package for the entire term of the licence. During normal working hours, the following services are available to you at no additional cost:

Remote-Support

Remote -Support

We would be happy to help you with any questions about the use of your MCO Pythagoras solution.

Technical Support

Technical -Support

Our software and technical specialists will help you with any IT issues.

Software-Upgrade

Software upgrade

We continuously improve our solutions, which will benefit you throughout the license period.

Wartung

Maintenance of functionalities

We do everything to ensure the functionality of your solutions.

Extra support services

We offer a wide range of services that go beyond our basic package. Please contact us for a customised offer:

Individueller Service

Individual Service

Test installations, functional enhancements, additional modules, SQL scripts, etc.

Support-Bereitschaft

Availability Extension

Our service team is ready to assist you 24/5 or 24/7, beyond the usual local office hours

Zusatzschulungen

Trainings & Courses

Training courses for users and IT managers after the implementation phase

Vor-Ort-Service

On-site Service & Support

If service-related remote access is not possible or not allowed, we will come to you.

You have questions about our software?

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I am a Customer

Please, follow the link to login to customer portal & send in your specific service request.

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I am not a customer yet

Just get in touch. Find several ways on the following contact page. Our advise - book a free consulting appointment with our team. We are happy to help.

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Remote access

For remote maintenance we rely on the tool TeamViewer
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Realisation

This is how we translate your individual compliance requirements into customized solutions.

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Integration

Integrating our MCO Pythagoras solutions into existing IT systems is easy, fast and secure.

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Our Partners

Our benchmark in all of our partnerships is the highest quality and confidentiality, from database service to hosting provider.

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