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Support
From technical assistance to compliance training
To ensure support worldwide and within the shortest possible time, we operate support centers in Switzerland, Slovenia, Hong Kong and South Africa. From there, our compliance and IT experts are available to provide you with guidance and support.
Basic support services
Together with your Pythagoras solution, you purchase our basic service package for the entire license period. During local working hours, you can use the following services at no additional cost:
Remote support
We would be happy to help you with any questions about the use of your Pythagoras solution.
Technical support
Our software and technical specialists will help you with any IT issues.
Software upgrade
We continuously improve our solutions, which will benefit you throughout the license period.
Maintenance
We do everything to ensure the functionality of your solutions.
Extra support services
We also offer numerous services beyond the basic package included with our solutions. Please ask about a personalized offer for:
Individual service
Test installations, functional enhancements, additional modules, SQL scripts, etc.
Support availability
Our service team is ready to assist you 24/5 or 24/7, beyond the usual local office hours
Additional training
Training courses for users and IT managers after the implementation phase
On-site service
If service-related remote access is not possible or not allowed, we will come to you.
Do you have questions or a request?
Contact us!
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Implementation
This is how we translate your individual compliance requirements into customized solutions.
Integration
Integrating our Pythagoras solutions into existing IT systems is easy, fast and secure.
Our partners
Whether a database service or hosting provider: In all of our partnerships, our benchmark is the highest quality and confidentiality.